FAQs

 

When reaching us, Book in Istanbul Hotel Agency remarked the fact that many people are asking the same questions about the same problems they encounter when surfing over the website.

In order to reduce the time needed to respond to all of their clients, they decided to create a FAQ page with the most common asked questions.

George: From where can I download the official mobile app?

Response: Hello George and thank you for contacting us.

In order to download our agency mobile app you can go to App Store, if you are using a iPhone or iPad, or you can go to Google Play, if you are using an Android based phone.

Over there, search for Book in Istanbul, hit the download button and then install the application. From here, go your phone display screen and open the software.

I hope I have been very clear in my response and that you understood what you have to do. For any further questions please feel free to contact us at the email address book@bookinistanbulhotel.com or at the phone number +23-912-222454.

Sasha: What information I need to provide when booking a room?

Response: Hello Sasha and thank you for contacting us.

When booking a room, our system requires the following information to be provided by any of our clients:

  • First Name
  • Second Name
  • Address
  • Credit card number

After providing this information to our staff you will receive a confirmation on your personal email with your reservation number. With this number you are able to follow the state of your booked room.

Hope that you understood our process! For any further details please feel free to reach us at the email address book@bookinistanbulhotel.com or at the phone number +23-912-222454.

Taylor: What are the working hours of the agency’s headquarter?

Response: Hello Taylor and thank you or contacting us.

Please consider the following business hours of our agency:

Monday – Friday: 8 AM – 4 PM
Saturday – Sunday: 8 AM – 2 PM
Closed on national days.

We also included this schedule on the contact site in order to be available for all of our customers. When special events occur, we will notice our clients via email or with a sign at the main entry in our office.

I hope that I answered your question. For any further information please feel free to reach us at email address book@bookinistanbulhotel.com or at the phone number +23-912-222454.

John: How can I benefit of the special promotions?

Response: Hello John and thank you for contacting us.

In order to benefit of one of our special promotions you must choose from one of our paid travel plans (Business or Enterprise) or you can book at least 3 offers and benefit of custom made promotions.

I hope that I answered your question and you understood the process of gaining special features. For any further requirements please feel free to reach us at the email address book@bookinistanbulhotel.com or at the phone number +23-912-222454.